FAQs

Do You Offer Personalization or Engraving?

Yes! We provide free engraving on eligible jewelry pieces. You can add initials, names, or meaningful dates at no extra cost.
Is Your Jewelry Hypoallergenic?

Yes. All our jewelry is made with skin-friendly materials that are safe for everyday wear, even for sensitive skin.
Will I Be Charged Tax?

You are not required to pay any additional taxes or fees for all your orders. However, if local policies change when the goods arrive at the destination, you may still be obligated to pay certain taxes and fees.
How Long Does Shipping Take?

Once your order is completed, we ship via trusted carriers.

  • Delivery time: 5–7 days for U.S. orders
    You will receive a tracking number once your item has shipped.
    Click here
What Is Your Return and Exchange Policy?

We accept returns and exchanges within 30 days of delivery for unworn items. Customized pieces with engraving may not be eligible for return unless there is a manufacturing issue.
For more detailed return and exchange information, please click here.
Can I Expedite My Order to Receive it Sooner Than the Date Given?

We may be able to offer expedites on some orders for a fee. Please contact us at lgdradiantjewelry@radiantgroup.com.cn with any questions. Click here to view our Ready to Ship Engagement Rings.
Free Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewelry. LgdRadiantJewelry offers a free lifetime warranty against manufacturing defects on all LgdRadiantJewelry fine jewelry.
What Makes Lab Grown Diamonds Different From Mined Diamonds?

Our lab grown diamonds share the same chemical composition, optical brilliance, and durability as mined diamonds. The only difference is their origin — they are created in a controlled environment, resulting in a more ethical, sustainable, and affordable choice.
What Is the Production Time for Custom or Made-To-Order Pieces?
  • Production time: 15–20 days
    (This may vary depending on the complexity of your design.)
When will I get my order?
Return policy

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the 4 C's lab grown diamonds?

The 4 C’s of diamonds — cut, color, clarity, and carat are the key factors that define a diamond’s quality and overall value according to industry standards.